Routine Appointments

Booking Routine Appointments

Routine 10-minute appointments are held throughout the day and may be booked by telephoning 029 2056 6291, coming to the reception desk or via My Health Online (speak to reception for sign up details). Please note that our telephones are very busy between 8am and 9am.

Non urgent routine appointments can be booked by emailing admin.fairwaterhc@wales.nhs.uk.  Please note that if you do not get a responce within 3 working days, we request that you telephone the surgery to check with have received your request.

Same Day Appointments


Same Day Appointments


We provide shorter 'same day' clinics every day if your medical problem requires more urgent attention. Please telephone between 8am and 9am where possible to book a 'same day' appointment.

Particular GPs


Expressing a preference to see a particular GP


The Practice encourages patients to see the same GP especially when there is a long-term medical condition present. If this is the case then the preference should be expressed at the time of booking the appointment. It is possible to record your preference on your medical record but a verbal request will ensure you are told by the receptionist the waiting time for that particular GP and if they are away on holiday etc.

Clinics


CLINICS - ALL BY APPOINTMENT ONLY
The Practice provides the following services:
  • Adult immunisation
  • Counselling
  • Yellow fever and travel vaccinations
Pregnancy

For confirmation of pregnancy please book a routine appointment with a GP.
Antenatal
Thursday afternoons (Midwife only) 12.30pm - 4.00pm
Child Health Surveillance
Every Monday 2.00pm - 3.00pm
We encourage routine examination of babies to check their development.
Childhood Immunisations
Every Monday 2.00pm - 4.00pm
We offer ALL routine childhood immunisations
Family Planning
Any day
The Practice Nurses provide a full range of Family Planning services except coil fitting.
Cytology
Testing is carried out at all times during the surgery hours by the Practice nurses.
Diabetic Clinic
Tuesdays 1.45 - 3.30pm (GP) Thursdays 1.45 - 3.30pm (GP)
Wednesday 2. 00 - 3.30 (Nurse Practitoner)
Phlebotomy
Monday 9.00am - 12 noon Thursday 8.30am - 9.40am
Tuesday 8.30am - 10.00am Friday 9.00am - 12 noon

GMS Contract


General Medical Services (GMS) Contract


In accordance with current Welsh Assembly Government instructions the Fairwater Health Centre has a contract with the Cardiff Local Health Board (LHB) to provide enhanced services to patients and hold details of the primary medical services in the area and may be contacted at:


Cardiff and Vale University Local Health Board, 2nd Floor, Woodlands House, Maes y Coed, Heath Park, Cardiff, CF14 4HH
Tel: 029 2074 7747



We have been commissioned by the Cardiff Local Health Board (LHB) to provide the following services:

  • Minor surgery
  • INR (Warfarin management)
  • Mental Health care
  • Learning Difficulties care

Access standards
The Practice aims to comply with the NHS Wales access standards for GP practices announced by the Minister for Health and Social Services in March 2019.  These standards are:
  • People receive a prompt responce to their contact with a GP practice via telephone
  • Practices have the appropriate telephony system in place to support the needs of the people, avoiding the need to call back multiple times
  • People receive bilingual (Welsh and English) information on local and energency services when contacting a practice
  • People can use a range of options to contact their GP practice and to make an appointment
  • People are able to emai la practice to request anon-urgent consultation or a call back
  • Please are able to access infromation on how to get help and advice
  • People receive the right care at the right time in a joined up way that is based on their needs
  • Practices understand the needs of their patients and use this information to anticipate the demand on its services.

Register With Us


Newly moved into Fairwater Health Centre catchment area


If you have moved into the Practice area as detailed on Practice Area page then we can accept you as a new patient. If you have your NHS card you will be asked by the Receptionist to complete your new address on the card and this will be sent to Business Service Centre, Pontypool to request your medical records from your previous GP. If you do not have your medical card you will be asked to complete a registration form. You will be asked to complete a New Patient questionnaire in order that we have some information about your present health condition and medication needs before your medical records are transferred to us as this process can take some weeks. You will then be offered a New Patient Check appointment with one of our Practice Nurses. This will enable us to get your electronic medical record started with up to date information about you and your medical condition with a face-to-face consultation.


Changing from Practice to Practice within our catchment area


If you have requested to register with us but your previous GP is within our catchment area, before the administration and New Patient Check procedures are carried out, you will be required to discuss the reasons for your request to change Practices with on of our Partners. An appointment will be made for you when you make your initial request to register with us.

Responsible Patients


Being a Responsible Patient


There are times when you cannot or do not need to attend the appointment you have booked. It is greatly appreciated if you would take the time to ring the surgery to cancel the appointment in order that it can be given to another patient.


It is our policy to write to patients if persistent non-attendance occurs. If you know that you are going to be late for an appointment it is greatly appreciated if you would contact the surgery in order that the Dr or Nurse can be informed.

Abuse/Violence


Verbal Abuse or Violent Behaviour


The Partners have a zero tolerance policy regarding verbal abuse or violent behaviour from patients to either the clinicians or the reception staff. We are obliged to call the police and it is within our rights to inform the Local Health Board that we are removing the patient with immediate effect if unacceptable behaviour occurs.